Thank you for shopping with Pawtify!
We strive to process and deliver your orders as quickly and reliably as possible. Please read our shipping policy below for important details.
Order Processing Time:
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time:
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery time within the United States is 8–12 business days, including processing and transit time.
Delivery times may vary depending on your location and carrier availability. Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather conditions, holidays, or high order volumes.
Shipping Cost:
- Orders under $99 are shipped at a flat rate of $9.99.
- We offer free standard shipping on all orders over $99.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real-time.
We are committed to providing reliable shipping and transparent delivery updates for all orders.
Important Notes
- Delivery times may be longer during peak seasons, holidays, or due to unforeseen events such as customs clearance, weather conditions, or courier disruptions.
- We appreciate your patience and understanding during such times.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
If you have any questions regarding shipping, please contact us through our
Customer Support:
Email: support@pawtify.shop
Phone: +1 (716) 296-0685
Address: 199 S 1ST ST APT 3B, Brooklyn NY 11211, USA
We aim to respond within 24–48 business hours
