Refund policy

Thank you for shopping with Pawtify!

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our return, exchange, and refund policy below.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

Return Eligibility

You may request a return or exchange for eligible defective or non-defective products, subject to the conditions below.

To be eligible for a return or exchange:

• The request must be submitted within 14 days of delivery.
• The item must be unused and in its original condition.
• The item must be returned with all original packaging and accessories, when applicable.

Valid Reasons for Return or Refund

You may request a return, exchange, or refund if:

• The item arrives damaged or defective.
• You receive the wrong product.
• The item is significantly different from its description.
• You are returning an eligible unused item within the return window.

Exchange Policy

We accept exchanges for eligible items within 14 days of delivery.

To qualify for an exchange:

• The item must be unused.
• The item must be in its original condition.
• The exchange request must be submitted within 14 days of delivery.

Refund Process

Once your return request is received and approved:

• We will review and verify the reported issue or return request.
• Additional information or proof (such as photos or videos) may be requested when necessary.
• Approved refunds are typically processed within 10 business days.
• Refunds are issued to the original payment method used for the purchase.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• If the issue is caused by our error, we will cover the return shipping cost or provide a replacement when appropriate.
• We do not charge any restocking fees for eligible returns or exchanges.

Non-Returnable Items

The following items are not eligible for returns:

• Products damaged due to improper use, misuse, or negligence.
• Final sale or clearance items.
• Customized, personalized, or special-order products.

International Orders

Delivery and return times may vary depending on your location and carrier operations. We strive to resolve all return and refund requests as quickly and fairly as possible.

Refund Approval Conditions

Refunds are approved only after:

• Verifying the reported issue.
• Reviewing the submitted information.
• Receiving valid supporting evidence when required (such as photos or videos).

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Pawtify Customer Support

Email: support@pawtify.shop

Phone: +1 (646) 982-2485

Address: 199 S 1ST ST APT 3B, Brooklyn, NY 11211, USA

We aim to respond to all inquiries within 24–48 business hours.