Thank you for shopping with Pawtify!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Your satisfaction is important to us. If you’re not completely happy with your purchase, we offer a clear and fair return and refund process to assist you.
Return Eligibility
You may request a return or refund if:
- The item arrives damaged or defective
- You Receive the wrong product
- The item is significantly different from it's description
To qualify for a return:
- Returns and exchanges are accepted within 14 days of delivery for both defective and non-defective products, provided the item is unused and in its original condition.
- The Product Should be unused and in it's original condition (When applicable)
Exchange Policy
We accept exchanges for eligible items within 14 days of delivery. Items must be unused and in their original condition to qualify for an exchange.
Refund Process
Once your return request is approved:
- We will review and verify the reported issue before approving a refund or replacement
- Approved refunds are typically processed within 10 business days to the original payment method.
- The refund will be issued to your original payment method
Non-Returnable Items
The following items are not eligible for returns:
- Products damaged due to improper use
- Final sale or clearance items
- Customized or special-order products
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- If the issue is due to our error, we will cover the return shipping cost or provide a replacement
- We do not charge any restocking fees for eligible returns or exchanges.
International Orders
Delivery and return times may vary depending on your location and carrier operations. We strive to resolve all issues as quickly and fairly as possible.
Refund Approval Conditions
Refunds are approved only after:
- Verifying the reported issue
- Reviewing and verifying the submitted information
- Receiving valid proof (such as photos or videos, if required).
Contact Us For Any Query or support:
Email: support@pawtify.shop
Phone: +1 (716) 296-0685
Address: 199 S 1ST ST APT 3B, Brooklyn NY 11211, USA
